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Service Account Setup

To set up or change the Service Account, you just need to follow these steps:

While we invite you to create a dedicated Service Account for nBold_, you can rely on an existing one if you prefer. In that case, you can jump to point 2.

To learn more about why we rely on a Service Account and what are the best practices to secure it, please visit our [_Trust Center](/trust-center/trust-center).

1. Create a Teams Admin User Account​

The service account is the account that will act to create all the Teams, and this is what the users will see in all the teams provisioned.

So, in Microsoft / Office 365 Admin Portal Create a new user and make sure you assign the role "Teams Administrator". Choose the Name you want. This can be the name of your IT Service. And add a nice picture!

Here are the requirements for that account to work:

  • The account must be assigned at least an E1 / Business Premium license
  • Exchange Online and Teams must be enabled
  • Exchange Online Mailbox must be provisioned

2. Login to Microsoft Teams and search for nBold App​

Login to https://teams.microsoft.com with the account you created. Reach the nBold app by searching "nBold" through the three dots on the left bar.

Then click on the "Add" button.

Sign-in into nBold App

You should be logged in now:

3. Update and Service Account Check​

Select the settings tab and from the " Service Account" select update.

Choose then the corresponding Service Account or Log in with the other account you want to use as a service account.

Then the change is taken into account.